Usher/Ticket Taker Job Requirements

Rehoboth Beach Jazz Festival


Job Description:

Volunteer Ushers and Ticket-takers manage the seating of patrons for the Festival’s shows, including general admission, fixed seating arrangements. Ushers and Ticket-takers direct and/or escort patrons to their seats. Ushers also act as a patron resource for show information and are responsible to provide exceptional customer service.

Supervision:

Volunteer Ushers and Ticket-takers will report directly to the Venue Floor Coordinator

Qualifications, Duties and Responsibilities:

  • Must be 21 years of age or older.
  • Volunteers are required to wear event appropriate clothing.
  • Must have the ability to stand for 4 or more hours.
  • Volunteers must be knowledgeable about the venue/house and ticket policies.
  • Be aware of a safety plan and be assist patrons in a courteous manner.
  • Volunteers must be comfortable managing large groups of people and providing seating direction.
  • May assist with the seating of patrons who have special needs or patrons who require handicap assistance.
  • During General Admission shows, ushers will operate as a team to communicate maximize seating space.
  • During Fixed Seating events, ushers may help apply with patrons &/or verify tickets for seating.
  • Ushers help control patrons’ entering and exiting our venues before, during, and after shows.
  • Ushers are expected to be familiar with the venue’s seating layout.
  • Ushers should understand House & Ticket policies.
  • Ushers must listen to patron issues thus providing referral, as appropriate, to the Venue Floor Captain.